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Refund Policy

Seeds by Stephie wants customers to feel confident when purchasing from us.

 

This Refund Policy explains how we handle refunds, returns, replacements and digital product issues.

 

This policy does not exclude, restrict or limit your rights under Australian Consumer Law.

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1. Your Australian Consumer Law rights

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.

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If a product or service does not meet a consumer guarantee, you may be entitled to a remedy. Depending on the issue, this may include a replacement, refund, repair, cancellation or compensation.

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2. Change of mind

We generally do not offer refunds for change of mind, including where:

  • you ordered the wrong item

  • you no longer want the item

  • you changed your gardening plans

  • you did not read the product description

  • you purchased a digital product and downloaded or accessed it

 

However, please contact us if you have made a mistake. We may be able to help if the order has not yet been packed, shipped, downloaded or accessed.

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3. Faulty, damaged or incorrect items

Please contact us as soon as possible if:

  • your item arrives damaged

  • you receive the wrong product

  • your order is missing an item

  • a digital file is faulty or cannot be accessed

  • the product is significantly different from the description

 

Please include:

  • your name

  • order number

  • description of the issue

  • photos of the product or packaging if relevant

  • screenshots of any digital download issue if relevant

 

We will review the issue and offer an appropriate remedy where required, such as a replacement, refund, corrected file or other reasonable solution.

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4. Seed packets

Seeds are living products and germination can be affected by many conditions outside our control, including:

  • planting depth

  • watering

  • soil temperature

  • weather

  • storage conditions

  • seed age after purchase

  • pests or disease

  • growing method

  • seasonal timing

 

Because of this, we do not guarantee that every seed will germinate or that every plant will grow successfully.

 

However, this does not affect your rights if the seeds are incorrectly supplied, incorrectly described or otherwise fail to meet a consumer guarantee.

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5. Digital products and downloads

Digital products may include spreadsheets, planners, trackers, templates or PDF files.

 

Due to the nature of digital products, we generally do not provide refunds after a digital product has been downloaded or accessed for change of mind.

 

We will help if:

  • the file is faulty

  • the download link does not work

  • you cannot access the file due to an issue on our side

  • the file is significantly different from the product description

  • the wrong file was supplied

 

Where required, we may provide:

  • a corrected file

  • a replacement download link

  • troubleshooting support

  • a refund if the issue cannot be resolved

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6. Free downloads

Free downloads are provided at no cost. If a free download link does not work, please contact us and we will do our best to fix the issue or provide access another way.

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7. Return shipping

If a physical product needs to be returned, please contact us before sending it back.

 

Do not return products without first contacting us, as we may not be able to identify or process the return.

 

If the item is confirmed to have a problem covered by Australian Consumer Law, we will advise the appropriate return, replacement or refund process.

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8. Order cancellations

Please contact us quickly if you need to cancel an order.

 

We may be able to cancel a physical order if it has not yet been packed or shipped.

 

Digital orders may not be cancellable once the file has been delivered, downloaded or accessed, unless required under Australian Consumer Law.

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9. Biosecurity or shipping restriction cancellations

We may cancel and refund an order if we believe it cannot be legally or safely shipped to your location due to biosecurity, quarantine, postal or delivery restrictions.

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10. Processing refunds

Approved refunds will usually be processed back to the original payment method where possible.

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Processing times may vary depending on the payment provider or bank.

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11. How to request help

Please contact us at:

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Seeds by Stephie

Email: stephie.trisha@gmail.com

Website: https://www.seedsbystephie.com

 

Include your order number and a clear description of the issue so we can help quickly.

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Last updated: 9 May 2026

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