Shipping Policy
This Shipping Policy explains how Seeds by Stephie handles delivery of physical products, including seed packets and seed bundles.
Digital products are delivered electronically and are not shipped by post.
1. Where we ship
Seeds by Stephie currently ships physical products within Australia only.
We do not currently offer international shipping.
Shipping availability may depend on the product, destination and any applicable biosecurity, quarantine or postal restrictions.
2. Seed biosecurity and quarantine restrictions
Seeds and plant materials may be subject to biosecurity and quarantine rules. Australian states and territories can have different restrictions for the movement of seeds, plants, soil and plant products.
Customers are responsible for checking whether the seeds they order are allowed in their location.
Seeds by Stephie may cancel and refund an order if we believe a product cannot be shipped to the destination safely, legally or responsibly.
We do not ship seeds internationally.
3. Processing times
Orders are usually packed and posted within 2–5 business days after payment is received.
Processing times may be longer during busy periods, public holidays, extreme weather, illness or unexpected delays.
If there is a significant delay, we will do our best to contact you.
4. Shipping methods
Physical orders are sent using Australia Post.
Available shipping options and costs will be shown at checkout where applicable.
5. Shipping costs
Shipping costs may depend on:
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product type
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order size
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packaging requirements
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delivery location
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available postage options
Shipping costs will be displayed at checkout before payment where possible.
6. Delivery times
Delivery times depend on the postal provider and destination.
Estimated delivery times are estimates only and are not guaranteed by Seeds by Stephie.
Delivery may be delayed due to postal network issues, public holidays, weather events, incorrect addresses or other circumstances outside our control.
7. Incorrect shipping details
Please ensure your shipping address is correct before placing an order.
Seeds by Stephie is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.
If an order is returned to us due to an incorrect address, we may contact you to arrange re-delivery. Additional postage costs may apply.
8. Lost or delayed parcels
If your order has not arrived within a reasonable time after dispatch, please contact us.
We may ask you to check your delivery address, local post office, tracking information if available, and household members before we investigate further.
Where an item is confirmed lost or there is a delivery issue, we will assess the situation and provide a suitable solution where required.
9. Damaged items
If your item arrives damaged, please contact us as soon as possible with:
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your order number
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photos of the damaged item
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photos of the packaging
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a description of the issue
We will review the issue under our Refund Policy and Australian Consumer Law obligations.
10. Digital products
Digital products are delivered by download link, email link, website access or another electronic method.
No physical shipping applies to digital products.
If you do not receive a digital download link or cannot access your file, please contact us at stephie.trisha@gmail.com
11. Contact us
For shipping questions, please contact:
Seeds by Stephie
Email: stephie.trisha@gmail.com
Website: https://www.seedsbystephie.com
Last updated: 9 May 2026